Returns & Exchanges Policy
Print Scanners accepts returns on most HP printer and scanner products within 30 days of delivery. Please read the full policy below before initiating a return.
Return Eligibility
To be eligible for a return, items must be:
- Unopened and unused, in original packaging with all seals intact
- Accompanied by all original accessories, manuals, and included parts
- Free from customer-caused damage
Items that do not meet these conditions may be refused or subject to a restocking fee of up to 15%.
How to Initiate a Return (RMA Required)
All returns require a Return Merchandise Authorization (RMA) number before shipping. To request an RMA:
- Email info@printscanners.com with your order number and reason for return.
- We will respond within 2 business days with your RMA number and return instructions.
- Pack the item securely in its original packaging and ship using the provided instructions.
Do not ship items back without an RMA number. Returns without an RMA may be refused.
Return Shipping Costs
- Defective or incorrect items: We provide a prepaid return label at no cost to you.
- Change-of-mind returns: The customer is responsible for return shipping costs.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method. Refunds typically appear within 5–10 business days after we receive the item. You will receive an email confirmation when the refund is processed. Original shipping charges are non-refundable unless the return is due to a defect or our error.
Defective or Damaged Items
If a product arrives damaged or defective, contact us within 7 days of delivery at info@printscanners.com with photos of the damage and packaging. We will arrange a return, replacement, or refund depending on your preference and stock availability.
Non-Returnable Items
The following cannot be returned unless defective: opened ink cartridges or toner, software and digital downloads, and clearance or special-order products.
ASTRAL GADGETS LLC (Print Scanners)
1125 N 2nd St APT 4G, Burlington, KS 66839-8985
info@printscanners.com